Visit Our Office
14 Kimathi Street, Nairobi 00100, Kenya. We welcome in-person visits Monday to Friday between 08:00 and 17:30. No appointment is required for general enquiries.
Contact
How can we assist you today?
Reach the Pinecompassx team by phone, email, or in person at our Kimathi Street office in Nairobi.
Tell us what you need, and we will direct your enquiry to the right person on the first reply.
We prefer clear conversations
The Pinecompassx office is staffed by people who know the platform thoroughly. When you send an enquiry, you are not entering a ticket queue managed by a bot — a team member reads it and responds, typically within one business day. If your question concerns a specific provider listing or a booking dispute, please include your booking reference number so we can pull up the record immediately. For general enquiries about how the platform works, new provider applications, or media requests, use the contact form below or email us directly at info@pinecompassx.site. We aim to acknowledge every message by end of the next business day.
Ways to reach us
Choose the channel that suits you — we respond on all of them.
Call Us
+254 712 345678. Our office line is staffed Monday to Friday, 08:00–17:30, and Saturday, 09:00–13:00. Outside those hours, leave a voicemail and we will return your call the next business day.
Email Us
info@pinecompassx.site. For booking disputes, please include your reference number. For new provider applications, attach your credentials and a brief description of the services you offer.
Send us a message
Use the form below and we will reply by the next business day.
“I emailed Pinecompassx on a Wednesday afternoon about a billing discrepancy and had a clear, detailed response by Thursday morning. The team member referenced my booking record precisely and resolved the issue without any back-and-forth. That kind of efficiency makes you trust a platform.”
Samuel Njoroge, Westlands
Ready to send your message?
Use the form above or write to us directly — we look forward to hearing from you.
Send Your Enquiry